Eviva Return Policy

Returns and Exchanges

Requests for a return or exchange can be made within 30 days of the item delivery date. Please call (973) 925-4028 or email info@eviva.us to ask for RMA # (Return Merchandise Authorization). Stock returned must be in mint condition and with all original packaging to have an approval of your credit. Credit is liable to investigation of the stock being returned. Once the stock has been received and assessed, the credit will be issued within 5 business days. (Please review “Shipping Charges and Restocking Expenses” for return fees.

Reviewing and Accepting Your Merchandise

Please ensure to fully inspect packages upon receipt. Make sure to take note of the state of the container. Remember that by signing the transportation delivery receipt, you are acknowledging that your stock touched base in great condition and Eviva won’t have the capacity to document a damage claim with the shipping carrier.

Stock That Can’t Be Returned

-Return requests made passed 30 days.

-Stock that is not received in the original packaging.

-Stock transported to us or our merchants without an RMA number fastened to or composed on the arrival shipping box.

-Stock that is missing parts and/or incomplete, missing manuals or any other materials received.

-Stock that has been installed.

-Floor Samples, Discontinued, Final Sale or Clearance items.

-Stock introduced, scratched or in not as new condition.

-Stock that is set apart as non-returnable or non-cancellable on your receipt.

-Characteristic Stone (Due to the way of regular stone it might contrast from what is shown. No two stones are the same). Stock cannot be returned due to a dislike in stone color.

-Custom/Special Orders, products or items made to request or creation.


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