Maya Bath Return & Refund Policy

What is Your Return Policy?

We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale. An item cannot be returned if: it has been altered or mishandled it has been installed or shows signs of installation How to initiate a return Please email customer service at support@mayabath.com or call (800) 518-5242 and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number. When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 20% restocking fee. Small Packages Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us. Large Packages Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at support@mayabath.com or call (800) 518-5242. Credit or refund After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.

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